Returns & Refund Policy
Your satisfaction is our priority. Review our straightforward returns policy.
Return Eligibility
Eligible for Return
- • Standard repair services within 14 days of completion
- • Repairs that don't meet our quality standards
- • Devices with warranty-covered defects
- • Unused accessories or parts purchased from us
Not Eligible for Return
- • Custom PC builds (special order items)
- • Data recovery services (data cannot be "returned")
- • Diagnostic services already performed
- • Devices with customer-caused damage after repair
- • Returns requested after 14-day window
Return Process
Simple 4-step process to return your device
Contact Us
Call or email us within 14 days of receiving your repaired device to initiate a return.
Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Ship Device
Package your device securely and ship it back using the provided instructions.
Inspection & Refund
We'll inspect the device and process your refund within 7-10 business days.
Refund Information
Refund Timeline
- • Inspection: 1-2 business days
- • Processing: 3-5 business days
- • Bank Credit: 5-7 business days
- • Total: 7-14 business days
Refund Methods
- • Original payment method (preferred)
- • Store credit (if requested)
- • Bank transfer (international orders)
- • Exchange for different service
Important Notes
- • Shipping costs are non-refundable unless the return is due to our error
- • Customer is responsible for return shipping costs
- • We recommend insured shipping with tracking
- • Partial refunds may apply if device shows signs of use or damage
12-Month Warranty
All repairs come with our comprehensive 12-month warranty. If you experience any issues related to our repair work within 12 months, we'll fix it free of charge.
Covers defects in parts and workmanship
No-hassle warranty claims process
Free re-repair of covered issues
Transferable to device's new owner
Warranty Exclusions: Physical damage, liquid damage, unauthorized repairs, or misuse occurring after our repair service.
Questions About Returns?
Our team is here to help with any return or warranty inquiries
Ready to Book Your Repair?
All repairs backed by our 12-month warranty and satisfaction guarantee
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