Terms and Conditions

1. Acceptance of Terms

By accessing our website, booking our services, or bringing your device to RevivaTech for repair, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our services, including customers, website visitors, and anyone interacting with RevivaTech in any capacity.

2. Service Description

2.1 Repair Services

RevivaTech provides professional computer and device repair services including:

• Mac and PC laptop/desktop repair
• Mobile device repair (iPhone, Android, tablets)
• Data recovery services
• Virus and malware removal
• Custom PC builds and upgrades
• Network setup and optimization

2.2 Diagnostic Services

We offer expert evaluation evaluations to identify device issues and provide repair estimates. Diagnostics are provided in good faith but do not guarantee that all issues will be identified or that repairs will be successful.

2.3 Service Limitations

Our services are subject to availability, technical feasibility, and parts availability. We reserve the right to decline service for devices that are beyond economical repair, pose safety risks, or are suspected of being stolen.

3. Booking and Payment Terms

3.1 Service Booking

• Bookings can be made online, by phone, or in person
• All repair estimates are valid for 30 days from issue date
• Customers must approve all repairs before work begins
• Emergency and same-day services are subject to availability

3.2 Payment Terms

• Payment is due upon completion of services
• We accept cash, credit/debit cards, bank transfers, and PayPal
• Pricing includes labor and parts unless otherwise specified
• Additional charges may apply for emergency or out-of-hours service
• All prices include VAT where applicable

3.3 Cancellation Policy

• Customers may cancel bookings up to 2 hours before appointment
• No-show appointments may incur a £25 fee for subsequent bookings
• Work-in-progress cancellations will be charged for completed work
• Diagnostic fees are non-refundable once evaluation begins

4. Device Handling and Responsibility

4.1 Customer Responsibilities

• Provide accurate device information and problem descriptions
• Back up important data before bringing device for repair
• Remove or disable security features (passwords, Find My, etc.)
• Provide necessary chargers, adapters, or accessories
• Disclose any previous repair attempts or modifications

4.2 Data Protection

• We strongly recommend backing up all data before repair
• RevivaTech is not responsible for data loss during repair
• We implement security measures to protect customer data
• Personal data access is limited to repair requirements only
• Customer data will not be copied, shared, or misused

4.3 Device Security

• Devices are stored in secure, monitored facilities
• Access is restricted to authorized technicians only
• Insurance covers devices in our care
• Customers must provide proof of ownership when collecting devices

5. Warranties and Guarantees

5.1 Repair Warranty

5.2 Warranty Exclusions

The warranty does not cover:

• Physical damage caused after repair (drops, liquid damage, etc.)
• Normal wear and tear
• Software issues not related to the original repair
• Damage caused by unauthorized modifications or repairs
• Issues caused by malware, viruses, or user error

5.3 Parts Warranty

• Genuine manufacturer parts carry original manufacturer warranty
• High-quality aftermarket parts carry our 12-month warranty
• Defective parts will be replaced at no charge during warranty period
• Labor for warranty part replacement is included

6. Limitation of Liability

6.1 Service Limitations

While we strive for successful repairs, we cannot guarantee that all devices can be repaired or that repairs will restore devices to like-new condition. Some devices may have underlying issues that become apparent only after repair attempts.

6.2 Liability Cap

Our total liability for any claim related to our services is limited to the lesser of:

• The amount paid for the specific service giving rise to the claim
• The current market value of the device being repaired
• £1,000 maximum for any single incident

6.3 Excluded Damages

We are not liable for:

• Loss of data, software, or digital content
• Loss of business, profits, or revenue
• Inconvenience or loss of use
• Consequential or indirect damages
• Third-party claims or damages

7. Intellectual Property

7.1 Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of RevivaTech or our licensors and is protected by UK and international copyright laws.

7.2 Customer Content

Customers retain ownership of all content and data on their devices. We do not claim any ownership rights to customer content and will not access it except as necessary for repair services.

7.3 Software and Licensing

We may install or reinstall software as part of our services. Customers are responsible for ensuring they have valid licenses for all software on their devices.

8. Privacy and Confidentiality

We take customer privacy seriously and implement appropriate measures to protect your information:

• All staff sign confidentiality agreements
• Customer information is not shared with third parties
• Device content is accessed only when necessary for repairs
• Personal data is handled according to our Privacy Policy
• Secure disposal procedures for replaced components

For detailed information about how we handle your personal data, please see our Privacy Policy.

9. Dispute Resolution

9.1 Customer Complaints

We are committed to resolving any issues promptly and fairly. If you have concerns about our service:

• Contact us immediately at hello@revivatech.co.uk
• Provide details of the issue and your repair reference number
• We will investigate and respond within 48 hours
• Escalation procedures are available for unresolved issues

9.2 Mediation and Arbitration

For disputes that cannot be resolved through direct communication, we encourage mediation through an agreed-upon neutral third party before pursuing legal action.

9.3 Governing Law

These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Device Collection and Abandonment

10.1 Collection Requirements

• Devices must be collected within 30 days of repair completion
• Valid photo ID and proof of ownership required for collection
• Outstanding balances must be paid before device release
• Collection appointments may be required for security

10.2 Abandoned Devices

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government regulations or restrictions
• Labor strikes or supply chain disruptions
• Technical failures or cyber attacks
• Transportation or communication breakdowns

12. Termination

We reserve the right to refuse service or terminate our relationship with customers who:

• Violate these terms of service
• Provide false or misleading information
• Engage in abusive or threatening behavior
• Attempt to defraud or deceive our staff
• Bring devices suspected of being stolen

13. Updates to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We will notify customers of material changes by:

• Posting updated terms on our website with revision date
• Sending email notifications to registered customers
• Providing notice during service interactions
• Requesting acknowledgment of new terms when required

14. Contact Information

If you have questions about these Terms and Conditions or need clarification on any provisions, please contact us:

15. Acknowledgment