RevivaTech's mail-in repair service brings professional computer and device repair to every postcode in the United Kingdom. Whether you're in central London, rural Scotland, or anywhere in between, you can send your MacBook, Windows laptop, iPhone, iPad, PC or gaming computer directly to our Bournemouth repair lab and have it returned to your door fully repaired — typically within five to nine working days including transit time. Our mail-in customers receive the exact same standard of repair as customers who visit us in person, using the same genuine parts, the same Apple-authorised diagnostic tools, and the same 12-month parts and labour warranty.
The service is designed to remove every barrier between you and a professional repair. We offer a professional shipping kit from £10 — a double-walled box with foam inserts and a tracked label — so you never need to source specialist packaging yourself. Full insurance coverage is available for £20 during transit and while in our facility. You receive a diagnostic report with a fixed-price quote before any work begins.
Our mail-in service covers the full range of computer repairs: MacBook screen replacement, logic board and motherboard repair, SSD and RAM upgrades, battery replacements for MacBooks, laptops, iPhones and iPads, iPhone and iPad screen repair, virus removal, Windows and macOS reinstallation, data recovery from failed or corrupted drives, gaming PC diagnosis and repair, and business equipment servicing. For repairs that require extended component-level work — such as BGA chip reballing on logic boards or advanced data recovery from encrypted SSDs — our nationwide service means you no longer need to leave your device with an unreliable local shop.
Why Choose Our Mail-In Repair Service?
Convenient Mail-In Service
Post your device to us from anywhere in the UK. Shipping kit available from £10.
Comprehensive Insurance
Full insurance coverage available for £20 during transit and while in our facility
Professional Diagnosis
Detailed report with upfront quote and no obligation to proceed
Fast Service
Efficient repairs with real-time progress updates
Devices We Repair by Post
MacBook/Mac
All Apple computers
Windows Laptops
All brands and models
iPhone & iPad
Screen, battery & more
Gaming Consoles
PS5, Xbox, Nintendo Switch
Data Recovery
Hard drives and SSDs
Samsung Phones
Galaxy S, A, Z series
How Our Mail-In Repair Service Works
Book Online
Submit your repair request with device details
Ship Your Device
Post your device to us securely via Royal Mail
Professional Diagnosis
Detailed inspection upon arrival
Expert Repair
Certified technicians using genuine parts
Quality Testing
Comprehensive testing before return shipping
Secure Return
Fully insured shipping back to your door
Mail-In Repair Turnaround Times
From the day we receive your device — not counting transit time (1-2 days each way)
Add 2-4 days transit each way. Total door-to-door time is typically 5-9 working days.
How to Pack Your Device for Posting
Follow these steps to ensure your device arrives safely. We also offer a shipping kit from £10 — just select it when booking.
Back Up Your Data First
Use Time Machine (Mac) or Windows Backup before sending. We never access personal files, but a backup is always good practice before any repair.
Send the Device Only
Remove your charger, mouse, keyboard, and accessories. Send only the device unless we specifically request a peripheral.
Disable Find My / FileVault
For MacBooks: Disable FileVault or leave your login password in the notes. For iPhone/iPad: Turn off Find My (Settings → [Your Name] → Find My → Off).
Wrap in Bubble Wrap
Wrap the device in two layers of bubble wrap ensuring no hard corners are exposed. Close the lid on laptops and secure with tape.
Use a Sturdy Double Box
Place the wrapped device in a box with at least 5cm of padding on all sides. If possible, use a second outer box (double-boxing prevents corner damage).
Use Royal Mail Special Delivery
Send via Royal Mail Special Delivery or DPD for tracking and insurance. Keep your proof of postage. Or add our shipping kit (from £10) when booking.
Not confident packing your device? Add our professional shipping kit (from £10) with double-walled box, foam inserts, and tracked label. Just select it when booking.
Nationwide Coverage Across the UK
Our mail-in repair service covers every postcode in the UK. From the Scottish Highlands to Cornwall, we provide the same professional service with expert technicians and 12-month warranty. Full insurance available for £20.
Frequently Asked Questions
How much does shipping cost?
You arrange and pay for shipping to us via Royal Mail or your preferred tracked courier. We return your repaired device via tracked courier. A professional shipping kit with secure packaging is available from £10 as an add-on when booking. Full insurance coverage is available for an additional £20 fee.
Is my device insured during shipping?
Yes, all devices are insured up to £2,000 during transit and while in our facility. We use specialised computer shipping materials and double-box all shipments.
What if the repair costs more than quoted?
We provide a fixed quote after diagnosis. If additional issues are found, we contact you before proceeding with any extra work. You can approve, decline, or ask for a partial repair — your decision, your device.
How do I track my repair?
You receive tracking numbers for both inbound and return shipping. We also send email/SMS updates at each stage: received, diagnosed, repair started, repair complete, dispatched.
What if my device cannot be repaired?
If your device cannot be economically repaired, we return it with a detailed evaluation report. A diagnostic fee may apply -- this is confirmed upfront before any work begins.
Do you provide data backup before repair?
Yes, we offer data backup before starting repair work. We strongly recommend backing up your data yourself before sending (Time Machine for Mac, or Windows Backup). As a precaution we also offer this as an add-on service.
How do I pack my laptop or MacBook safely for posting?
Use the original Apple/manufacturer box if you have it. Otherwise: remove the charger and accessories (send only the device), wrap the laptop in bubble wrap so no hard surfaces are exposed, place in a sturdy cardboard box with at least 5cm of padding on all sides, seal with strong parcel tape. We offer a professional shipping kit from £10 — just select it when booking.
How long does mail-in repair take?
Repair timescales depend on the type of fault and parts availability. We provide an estimated timescale after our diagnostic assessment. Add transit time each way for total door-to-door time. We always aim to complete repairs as quickly as possible.
Should I include my charger or accessories?
No — send the device only. Do not include your charger, mouse, keyboard, or any accessories unless specifically asked. We have all necessary cables and tools in-house. Sending only the device reduces the risk of accessories being lost or damaged in transit.
Do I need to remove my password or data before sending?
You do not need to wipe your device. For MacBooks, disable FileVault encryption (System Settings → Privacy & Security → FileVault) or provide the login password so we can run diagnostics. For iPhones/iPads, disable Find My (Settings → [Your Name] → Find My → Off) before sending. We never access your personal files.
What repairs can be done by post?
Almost all repairs are suitable for mail-in service: MacBook and Mac screen repair, laptop screen replacement, battery replacement (MacBook, iPhone, iPad, laptop), logic board/motherboard repair, keyboard replacement, SSD upgrade, RAM upgrade, virus removal, Windows reinstallation, data recovery from failed drives, gaming PC repair, and iMac repairs. Call if unsure — we will advise honestly.
Do you repair iPhones and iPads by post?
Yes. iPhone screen replacement, battery replacement, charging port repair, and camera repair are all available via our mail-in service. Disable Find My on your iPhone/iPad before sending. All iPhone repairs include a post-repair passcode test before dispatch — we never access your data.
Can I send a gaming PC or desktop by post?
Yes. For desktop PCs and gaming towers, contact us first so we can arrange appropriate oversized shipping packaging. We handle GPU repairs, motherboard repair, RAM diagnosis, PSU replacement, and full system builds. For very large systems (full tower), we may arrange courier collection rather than post.
What is your mail-in service warranty?
All mail-in repairs carry the same 12-month parts and labour warranty as our in-store service. If the same fault recurs within 12 months, we repair it again at no additional cost.
Which courier do you use for return shipping?
We use Royal Mail Special Delivery and DPD for return shipping depending on device size and value. All returns are fully tracked, require a signature, and are insured. You receive tracking details by email before dispatch. Estimated delivery is next working day from dispatch.
Related Services
Prefer Local Service in Bournemouth?
Visit our Bournemouth repair shop for walk-in service and in-person consultation.