Our virus removal pricing depends on the type and severity of the infection. We offer standard virus and malware removal, advanced threat removal for persistent trojans and spyware, and ransomware recovery for more complex decryption and data recovery work. Contact us for a quote tailored to your specific situation.

The time required depends on the type and severity of the infection. Standard virus and malware removal includes a full system scan, threat removal, and security setup. More complex infections involving multiple malware types or deeply embedded threats take longer. Ransomware recovery timescales depend on the encryption type and whether decryption tools are available for the specific variant. We will give you a realistic timeframe after assessing your device.

No, we take great care to preserve all your personal files, photos, documents, and data throughout the cleaning process. We back up your important data before beginning work. If any files have already been corrupted or encrypted by the malware, we attempt recovery as part of the service.

You have several options. You can drop off your PC at our Bournemouth workshop. We also offer a nationwide mail-in service where you post your device to us securely. For certain types of infections, we can perform remote virus removal by connecting to your PC over the internet, meaning you do not need to leave home.

Common signs include: significantly slower performance, unexpected pop-ups and advertisements, browser homepage or search engine changing without your permission, programs crashing or freezing frequently, unfamiliar programs appearing, hard drive constantly active, friends receiving spam from your accounts, and antivirus software being disabled. If you notice any of these, contact us for an assessment.

Yes, we remove ransomware infections and attempt to recover your encrypted files. We use decryption tools where they are available for the specific ransomware variant. For newer variants where no decryption tool exists, we explore alternative recovery methods including shadow copy restoration and backup recovery. We never recommend paying the ransom.

For home users, we recommend Windows Defender (which is free and built into Windows) combined with Malwarebytes for additional on-demand scanning. This combination provides excellent protection at no cost. For businesses handling sensitive data, we recommend Bitdefender or Sophos which offer advanced features like endpoint management and ransomware rollback.

The most effective prevention measures are: keep Windows and all software updated with the latest security patches, use strong unique passwords for all accounts, never open email attachments from unknown senders, avoid downloading software from untrusted sources, use an ad-blocker to prevent malicious ads, and enable two-factor authentication where possible. We set all of this up as part of our security hardening service.

Yes, for certain types of infections we can connect to your PC remotely using secure screen-sharing software and clean your system without you needing to leave home. Remote removal works well for adware, browser hijackers, PUPs, and many standard malware infections. More severe infections like rootkits or ransomware typically require physical access to the machine.

In the vast majority of cases, professional virus removal is more efficient and cost-effective than a full Windows reinstall. Reinstalling means losing all your programs, settings, and potentially data. We only recommend a clean Windows installation for the most severe rootkit infections where the operating system integrity is fundamentally compromised. Our technicians will give you honest advice on the best approach for your specific situation.