Our Repair Process: Complete Transparency from Diagnosis to Collection

Our Repair Process: Complete Transparency

When you hand over your device for repair, you deserve to know exactly what happens next. At RevivaTech, we've built our process around transparency. Here's the complete journey of your device through our workshop.

Step 1: Initial Contact & Booking

Online Booking

• Visit revivatech.co.uk/book-repair
• Select your device type
• Describe the issue
• Choose service type (walk-in, mail-in, collection)
• Receive confirmation email with reference number

What We Ask

• Device make and model
• Description of the problem
• When did it start?
• Any previous repair attempts?
• Your data backup status

Step 2: Device Check-In

Documentation

Every device is logged with:

• Photos of current condition (before any work)
• Serial number verification
• Visible damage recorded
• Accessories noted (chargers, cases provided)

Your Receipt

You receive:

• Unique job reference number
• Itemised potential repair costs
• Estimated completion time
• Our terms of service
• Data liability acknowledgement

Step 3: Professional Diagnosis

Initial Testing

We test all basic functions:

• Power on behaviour
• Display output
• Touch/keyboard response
• Audio and microphone
• Cameras
• Connectivity (Wi-Fi, Bluetooth)
• Physical buttons and ports

Customer Communication

Before any repair work:

• We confirm diagnosis
• Provide firm quote
• Explain options (if multiple exist)
• Get your approval to proceed

No surprises policy: We never perform work without prior approval, even if we discover additional issues.

Step 4: The Repair

Repair Execution

Our technicians follow:

• Manufacturer service procedures (where available)
• Industry best practices
• RevivaTech quality standards
• Documentation requirements

Step 5: Quality Testing

Post-Repair Verification

Every repaired device undergoes:

Functional Testing:

• All original tests repeated
• Repaired component specific tests
• 30-minute burn-in minimum

Visual Inspection:

• No new scratches or marks
• Proper reassembly
• Clean exterior

Step 6: Completion & Communication

Ready Notification

You receive:

• Email and/or SMS notification
• Summary of work performed
• Collection instructions
• Payment options reminder

Turnaround Statistics

Our typical times:

• Screen repairs: Same day (1-3 hours)
• Battery replacements: Same day (1-2 hours)
• Water damage: 2-5 days (drying and testing)
• Logic board repair: 2-7 days
• Parts ordering required: +2-5 days

Step 7: Collection & Handover

In-Person Collection

• Verify your identity
• Review work performed together
• Demonstrate repair
• Test device with you present
• Complete payment
• Receive warranty documentation

Our Transparency Commitments

Pricing

• No hidden fees - Quote includes everything
• Free diagnostics - You never pay just for assessment
• No repair, no charge - If we can't fix it, you don't pay

Communication

• Responsive - Queries answered within 4 hours
• Proactive updates - We contact you, not just wait
• Plain language - No confusing tech jargon

Quality

• 12-month warranty - On all repairs
• Genuine parts available - When you want them
• Returns accepted - If not satisfied, we address it

Trust is Earned

Transparency isn't just our policy—it's our competitive advantage. In an industry with reputation challenges, we've chosen radical openness.

Every step documented. Every communication recorded. Every promise kept.

That's why Bournemouth trusts RevivaTech.

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Book your repair: revivatech.co.uk/book-repair Questions? Call 01202 909520