Computer Repair FAQ | RevivaTech

Question 1

How does the repair process work at RevivaTech?

Accepted Answer

Book online or visit our Bournemouth workshop. Every device receives a free diagnostic assessment and upfront quote with no obligation. Once approved, our technicians complete the repair and test thoroughly before returning your device. All repairs include a 12-month warranty on parts and labour.

Question 2

What warranty do you offer on repairs?

Accepted Answer

All repairs include a 12-month warranty covering both parts and labour. If the same fault recurs within 12 months, we fix it free of charge at our Bournemouth workshop. The warranty covers manufacturing defects in replacement parts but does not cover new physical or liquid damage.

Question 3

What services does RevivaTech offer?

Accepted Answer

We offer screen replacement, battery replacement, charging port repair, logic board repair, data recovery, virus removal, SSD and RAM upgrades, custom PC builds, and more. We repair Apple MacBooks, iMacs, iPhones, iPads, Samsung phones and tablets, gaming consoles, laptops, and desktop PCs.

Question 4

Do you use genuine parts for repairs?

Accepted Answer

We use OEM-grade parts sourced from the same manufacturers that supply Apple, Samsung, and other brands. These parts match original specifications for quality, durability, and performance. Every replacement part is tested before installation and covered by our 12-month warranty.

Question 5

Do you offer free diagnostics?

Accepted Answer

Yes, every device receives a completely free diagnostic assessment. Our technicians identify the exact issue and provide an upfront quote with no obligation to proceed. If you choose not to go ahead with the repair, there is no charge for the diagnostic at our Bournemouth workshop.

Question 6

Can I send my device by post for repair from anywhere in the UK?

Accepted Answer

Yes, our nationwide mail-in repair service covers all of the UK. Post your device to our Bournemouth workshop, we repair it, and return it with free tracked shipping. We repair MacBooks, iPhones, iPads, Samsung phones, gaming consoles, and more. All mail-in repairs include a 12-month warranty.

Question 7

Is my data safe during a repair?

Accepted Answer

Yes, we take data security seriously. Our technicians only access what is necessary for the repair and never browse personal files. We recommend backing up your device before sending it in. For repairs that may affect storage, such as logic board work, we discuss data recovery options with you before starting.

Question 8

What devices do you repair at RevivaTech?

Accepted Answer

We repair Apple devices (MacBook, iMac, iPhone, iPad), Samsung phones and tablets, gaming consoles (PS5, Xbox Series X, Nintendo Switch), and all makes of laptop and desktop PC. We also offer data recovery, virus removal, SSD and RAM upgrades, and custom PC builds at our Bournemouth workshop.

Frequently Asked Questions

Frequently Asked Questions